How to create Human Connections in Recruiting

Stephane Giraudie

How Industry Uses Layer and Voxeet to Create Human Connections in Recruiting


Industry’s candidate management system matches job seekers with companies in the service and hospitality industry. Because a bad hire can cost a company upwards of $50,000, Industry aims to help recruiters get out from under the weight of impersonal resumes to build their brands and recruit talent. Job seekers can take advantage of the platform to grow their networks and find their dream jobs.

Connecting recruiters and job seekers is challenging, though, so Industry turned to messaging to help users establish valuable human connections and enable efficient customer conversations.


Making Conversations as Easy as Possible


Industry adds value by bringing a human touch to the recruiting process. While resumes can lack personality and consistency across applicants, Industry’s profile system aims to help recruiters truly get to know job seekers. Industry significantly reduces the time it takes for recruiters to review applicants, but the team noticed that businesses were experiencing challenges when it was time to move forward with interviews—how could they actually have a conversation?

In Industry’s early days as a company, hiring managers had to hold conversations with job seekers off the platform. They would moved job seekers off the Industry platform and used third-party applications for both asynchronous and synchronous communication. Industry was designed to help service and hospitality recruiters save time and money, but friction in conversations prevented users from fully experiencing Industry’s benefits.

Industry decided to implement a voice, video, and messaging backbone for its platform, to centralize communications and help users truly save time and avoid bad hires.

Voxeet and Layer integration


Streamlining Conversations and Adding a Human Touch with Layer and Voxeet


Forcing users off the Industry platform to complete the recruiting process created a gap in the ideal workflow. But by focusing more on customer conversations, Industry was able to reimagine the recruiting workflow and keep users (both hiring managers and job seekers) in the platform from end to end.

The key to Industry’s efficiency is the user’s ability to mediate between synchronous and asynchronous communication by leveraging a partnership between Voxeet and Layer. This results in significant time savings:

  •      Messaging helps recruiters cut time spent scheduling interviews from over an hour to less than 20 minutes on average.
  •      Integration with Voxeet’s award-winning sound and video technology helps reduce interviewing time from 5 hours to just over 2, on average.

Seamless customer conversations give Industry a competitive advantage because recruiters are able to achieve their talent-seeking goals. And with complete control over the end-to-end hiring process within the platform, recruiters can enjoy easy access to call and contact data—no more trying to organize mountains of printed resumes and endless lists of candidate names.

If you want to learn more about how Industry quickly integrated a frictionless conversation infrastructure to benefit its service and hospitality recruiting customers, contact us today for a free demo of the Voxeet communication tools.

Thomas & The Voxeet Team

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